Privacy Policy

1. Introduction

Dynamic Tours Travel ("we", "our", "us") is committed to protecting the privacy and personal data of our customers in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, store and share your personal data when you use our website or booking services.

2. Personal Data We Collect

We may collect the following personal data:

• Identity data: full name, date of birth, gender, nationality
• Contact data: email address, phone number, mailing address
• Identity documents: passport number, MyKad (IC) number, passport expiry date
• Booking data: travel dates, package selection, payment history, special requests
• Technical data: IP address, browser type, pages visited (analytics only)

3. Purpose of Collection

Your personal data is collected and processed for the following purposes:

• Processing and confirming travel bookings
• Processing payments and issuing receipts
• Communicating booking updates, confirmations and reminders
• Complying with legal requirements (MOTAC, immigration, LHDN e-Invoice)
• Providing customer support
• Sending relevant travel offers (only with your consent)

4. Sharing of Personal Data

We do not sell your personal data. We may share it only with third parties strictly necessary to fulfil your booking, including:

• Hotels, airlines and ground transport operators
• Payment gateway providers (for transaction processing)
• Government authorities when required by law (MOTAC, immigration, LHDN)
• Our technology service providers operating under strict confidentiality obligations

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy and to comply with Malaysian legal obligations (minimum 7 years for financial records under the Companies Act 2016 and Income Tax Act 1967). After this period, your data will be securely deleted or anonymised.

6. Your Rights Under the PDPA

You have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Withdraw consent — withdraw consent for marketing communications at any time
• Enquiry — ask questions about how your data is handled

To exercise your rights, please contact our Data Protection Officer at info@dynamictourstravel.my . We will respond within 21 days as required under the PDPA.

7. Cookies

Our website uses essential cookies required for booking functionality (session management, security tokens). We may also use analytics cookies to improve your experience. You may decline non-essential cookies using the consent banner on your first visit. Disabling essential cookies may affect booking functionality.

8. Security

We implement industry-standard security measures including encrypted connections (HTTPS), bcrypt password hashing, and restricted data access controls. However, no internet transmission is 100% secure and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised "last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related queries or to exercise your PDPA rights, please contact:
Dynamic Tours Travel
Email: info@dynamictourstravel.my
Or visit our Contact page.