Legal Document
Terms & Conditions
Last updated: 06 June 2026
1. Acceptance of Terms
By making a booking through Dynamic Tours Travel & Incentive Sdn Bhd ("the Company", "we", "us"), you ("the Customer") agree to be bound by these Terms & Conditions. Please read them carefully before completing any booking. If you do not agree, please do not proceed with your booking.
2. Agency Role and Scope
Dynamic Tours Travel & Incentive Sdn Bhd acts as a travel agent. We facilitate the booking of travel services including, but not limited to, air transport, accommodation, tours, and transfers provided by third-party suppliers (e.g., airlines, hotels, cruise lines). We do not own, manage, or control these third-party suppliers. Consequently, we are not responsible for their acts, omissions, or failures to provide services, nor for any injury, loss, or damage arising from their services.
3. Bookings and Payments
- Confirmation: A booking is deemed confirmed only once we have received the required deposit and issued a formal confirmation invoice/itinerary.
- Payments: All payments must be made by the due dates specified in your invoice. Failure to make timely payments may result in automatic cancellation of your booking.
- Currency: All quotes are in MYR. We reserve the right to adjust prices due to fluctuations in exchange rates or supplier price increases prior to final payment.
4. Cancellations and Refund Policy
All cancellation requests must be submitted in writing. Refunds are processed based on the notice period provided before the travel date, following the details below:
| Notice Period Before Travel | Refund |
|---|---|
| Initial Deposit | Non-Refundable |
| 31 days or more | 75% Refundable |
| 15 – 30 days | 50% Refundable |
| 8 – 14 days | 25% Refundable |
| 7 days or less / No Show | 0% Refundable |
- Initial Deposit: The initial deposit is strictly non-refundable upon cancellation, regardless of the notice period.
- Subsequent Payments: For any payments made after the initial deposit, the agency will refund the percentage of those specific payments as outlined in the table above.
- Maximum Liability: Under no circumstances shall the total amount retained by the agency exceed the total amount already paid by the client.
- Supplier Refunds: If a third-party supplier offers a refund due to their own cancellation, such funds will be passed to the client, minus any agency service fees.
5. Cancellation or Amendment by the Company
We reserve the right to cancel or amend any tour due to insufficient participation, force majeure, or circumstances beyond our control (including natural disasters, government directives, airline schedule changes). In such cases:
- We will notify you as soon as possible.
- We will offer a comparable alternative tour or a full refund of payments made to us.
- We are not liable for any additional expenses incurred (e.g., flights, visa fees, accommodation booked independently).
6. Amendments to Bookings
Any request to change an itinerary, including travel dates, passenger names, or service levels, must be made in writing. We will endeavor to accommodate requests, but they are subject to availability and the policies of the relevant third-party suppliers. An administrative amendment fee will be charged in addition to any supplier-imposed fees.
7. Travel Documentation and Requirements
- Passports/Visas: It is the client's sole responsibility to ensure all travelers hold valid passports (with at least 6 months' validity beyond the date of return) and any required visas, transit permits, or health certifications.
- Accuracy: Clients must review all booking confirmation documents immediately upon receipt. Any discrepancies must be reported to us within 24 hours.
8. Travel Insurance
We strongly advise all clients to purchase comprehensive travel insurance covering trip cancellation, medical emergencies, loss of baggage, and personal liability. By proceeding with this booking, you acknowledge that you are responsible for any losses that could have been covered by an insurance policy.
9. Force Majeure
Dynamic Tours Travel & Incentive Sdn Bhd shall not be liable for any failure or delay in performance resulting from events beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics, pandemics, government restrictions, strikes, or civil unrest.
10. Limitation of Liability
To the maximum extent permitted by law, our liability is limited to the total service fees paid to us by the client. We shall not be held liable for any indirect, incidental, or consequential damages.
11. Governing Law
These terms and conditions are governed by the laws of Malaysia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
Contact Info
Tel No.: +6088 210 600
Hotline: +6016 826 8156
Email: info@dynamictourstravel.my
